Developing New Business by Telephone
Dates: 9/22/2010 - 9/22/2010
Location: Commerce House
Stoke on Trent, EN
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Times:9:30am - 4:30pm
Address:
Festival Park
Stoke on Trent, EN
Description:
New business is welcomed by all of us, but we cannot afford to sit back and hope that it will come our way without effort. Actively canvassing for new business is the professional way to explore the possibility of getting new contracts and contacts.
Appointment, Selection & Motivation of Agents and Distributors
Dates: 9/23/2010 - 9/23/2010
Location: Commerce House
Stoke on Trent, EN
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Times:9:30am - 4:30pm
Address:
Festival Park
Stoke on Trent, EN
Description:
What is an Agent? Different types examined What is a Distributor? Different types examined The roles of Agents and Distributors compared
Golden Rules of Customer Care
Dates: 9/30/2010 - 9/30/2010
Location: Commerce House
Stoke on Trent, EN
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Times:9:30am - 4:30pm
Address:
Festival Park
Stoke on Trent, EN
Description:
In a successful and established organisation, it is easy for staff to take customers for granted. Very few staff are deliberately unco-operative with customers and yet, every day, some customers will fail to be treated like the VIP's they really are.
Emergency First Aid in the Workplace
Dates: 10/14/2010 - 10/14/2010
Location: Commerce House
Stoke on Trent, EN
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Times:9:30am - 4:30pm
Address:
Festival Park
Stoke on Trent, EN
Description:
Employers are under a duty to provide "such number of suitable persons as is adequate and appropriate for rendering first-aid to his employees ...... and for this purpose, a person shall not be suitable unless he has undergone such training ...... as the Health and Safety Executive may approve". Generally speaking, risk workplaces like offices, shops and libraries with less than 50 employees need not have a fully qualified First-Aider but can make do with an ‘Appointed Person' only. Factories are classed differently according to risk assessment and the ratio is between one First Aider to 20 and one to 5 employees depending on the risk category.This course is being run on the Chamber's behalf by St John Ambulance who will issue ‘Appointed Person' certificates to successful candidates.
Project Management
Dates: 10/20/2010 - 10/20/2010
Location: Commerce House
Stoke on Trent, EN
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Times:9:30am - 4:30pm
Address:
Festival Park
Stoke on Trent, EN
Description:
Successful Project Management, like time management, will help to ensure that an organisation is applying its resources effectively and achieving results in a timely manner. This course has been designed to provide an individual with the necessary skills for effective project planning, the recognition of the different elements of a project and successful Project Management.
